Courses and Programs

M.I. School of Fisheries for Spring 2019

Quality Management

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Offered during
CRN: 93108
Instructor(s): Durnford, Edward A D

Core Course (required by all) Practitioners in corporate settings will find this course a useful guide to understanding and implementing total quality in existing organizations. The course focuses primarily on the theories, principles, and various elements within the total quality approach to quality management. Topics include: Total Quality Approach to Quality Management Quality and Global Competitiveness, Strategic Management, Planning and Execution for Competitive Advantage, Quality Management, Ethics & Corporate Social Responsibility, Partnering and Strategic Alliances, Quality Culture: Leadership and Change, Customer Satisfaction, Retention, and Loyalty, Employee Empowerment Team Building and Teamwork, Effective Communication, Education and Training, ISO 9000 and Total Quality: The Relationship, Overview of Total Quality Tools, Continual Improvement, Implementing Total Quality.

Note: Please be advised the course information above is subject to change. Please consult the University Calendar for the official course description.

TEXTBOOK INFO: E-texts are available for many online courses. For specific information about the textbook(s) for this course, please visit the MUN bookstore website.
IMPORTANT: Questions about textbooks should be directed to the Academic Unit responsible for the course.


Centre for Innovation in Teaching and Learning

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000